Tag Archives: legal

Pet Circle – Buyer Beware!

This warning applies to https://www.petcircle.com.au/

As the name implies, Pet Circle provides all sorts of products for your pet. I made one purchase, ages ago, via the Pet Circle online store. As far as I was concerned, this was a one time purchase. Imagine my surprise when I checked my emails this morning and found this:

I knew I had not set up any kind of recurring purchase so at first I thought the email was one of those awful scams we all have to live with. I would have deleted the email out of hand if not for all the personal information that a scammer would not have known:

When I logged into the Pet Circle website and had a look at my account, I found an option about Auto Delivery that I’m sure I didn’t see when I made my one and only purchase:

I cancelled the auto delivery and rang the company. I was told that there was different pricing for one off sales and auto delivery sales. I’m damn careful with my money so you can believe me when I say I was not aware of this AT ALL.

The person I spoke to at Pet Circle said something along the lines of ‘it can be confusing’. Yes, it can.

You can see from the bit I circled at the top of the previous screenshot that it is not at all clear that the discounted prices are contingent on signing up for the auto delivery.

In fact, I can say without a shadow of a doubt that there was no ‘signing’ up involved at all.

I am no lawyer so there may well be some kind of legal ‘thing’ whereby if you accept a certain price, you are accepting certain terms and conditions that go with it. I assume this is the legal grounds on which the Pet Circle auto delivery function operates.

But…if a customer effectively agrees to an ongoing ‘direct debit’ on their account, that should be made very clear, multiple times before the customer makes that purchase. There should never be any confusion about a direct debit. Direct debits give the company access to your bank account. This is dangerous stuff and should never be entered into lightly.

What bothers me the most is that I’m soooo careful with my money and with everything to do with online security, yet if I had followed my first instinct and deleted the Pet Circle email as a scam, I would not have known about the transaction until a) an unwanted purchase landed on my doorstep, and b) my account was debited with an amount I could ill afford to lose.

This is the first time I’ve personally come across this kind of ‘confusion’, but I can’t help wondering how many other online companies are doing much the same thing? When you buy online, please read all the fine print and do NOT leave your credit cards details with any merchant unless you are absolutely sure that you want to give them access to your bank account.

I’m okay. Make sure that you’re okay too, now and into the future.

Not even a little bit happy,
Meeks


For Australian Indie authors – National Library of Australia

I only found out about this five minutes ago, so I suspect I’m not the only one who doesn’t know that all printed books published by Australian authors [whether Indie or Traditional] must be deposited [donated for free] to the National Library of Australia within 1 month of their publication.

This is a legal requirement.

Luckily, digital books – i.e. ebooks – only have to be deposited ‘if requested’. The following infographic was taken from the National Library of Australia website:

I was a little panicked until I looked carefully at that infographic. ‘Offline’ basically means anything physical – like a hardcover or paperback etc. ‘Online’ means anything digital – like an ebook.

This means that when I finished proofing all my books, I’m going to have to send a copy of each one to the library. And that means I have to find a local POD printer as a matter of urgency as the transportation costs from CreateSpace are steep.

Does anyone know of a POD printer in Melbourne? Actually, forget that, anywhere in Australia would be nice.

cheers

Meeks

 


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