Tag Archives: frustration

CAPTCHA nightmare

This is an example of a captcha verification screen:


According to the official captcha website, ‘…humans can read distorted text as the one shown [above], but current computer programs can’t.’

Well, I’ve got news for you, older humans have trouble with distorted text as well. Very few of the ones I’ve had to ‘read’ were as clean and easy to read as the example shown. I guess the bots must have become smarter.

Some of us also have trouble with verification screens that ask you to click all the pictures with cars in them, or street signs, or some other stupid thing…and then make us go through screen after screen after screen after screen….

I don’t know whether it’s just my eyesight or the fact that I take instructions too literally, or not literally enough, but I have a terrible time with captcha verification screens of all sorts. And now that Amazon has started using them as well, I’m getting seriously angry. I understand that no website wants to be invaded by bots, but do they really want to drive humans away as well?

Not happy. Not happy at all.


Why we need speechbots to answer the phone — VentureBeat

GUEST: Industry and media attention have focused on chatbots for digital channels. However, speech bots that answer phone calls could have a greater impact on customer service. First, because phone remains one of the most popular customer service channels, and companies should be doing all they can to meet customers where they prefer to interact.…

via Why we need speechbots to answer the phone — VentureBeat

Interesting article but misses the point from the consumer’s point of view. Most consumers are now savvy enough to find out ‘simple’ information without help – i.e. by googling etc. If they do ring up a company, it’s because they have a question which is not simple, or which cannot be answered in a general way. Forcing them to interact with a speechbot – i.e. the computer generated morons that curently answer the phone – simply fuels frustration because consumers already know the bot won’t be able to help. As for improving all the areas in which current speechbots fail….I give it another 50 years or so. That means another 50 years of lousy customer service.

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