Before I get to the ‘how-to’, a quick explanation: I downloaded the latest version of Adobe Flash, from the Adobe website. I was not shown an opt-out screen for the two applications bundled with Flash – i.e. McAfee and Intel Security Truekey. All three applications were installed on my pc as I watched in fury, unable to stop it from happening.
As soon as the installation finished, I immediately uninstalled McAfee via the Control Panel, but for some reason, Truekey did not show up at all, not as ‘Truekey’ and not as ‘Intel Security Truekey’. Yet there it was on my desktop, cosily installed on my pc.
I went online and found suggestions that did not work. If you are in the same boat here is what you do:
- Go online and search for Intel Security True Key support in your home country. In Australia it’s – 1 800 073 267,
- Ring, and when you finally get through to a tech, do not give them your email address – it is not necessary,
- Do not agree to remote access support. Remote access means that someone, somewhere is given permission to get into your computer to fix it. Never, ever allow remote access because you have no way of knowing whether that access has been permanently closed or not,
- DO ask to speak to a supervisor. It may take a few minutes but this is your right, especially if you did not want the application in the first place.
- If the supervisor doesn’t offer it, demand a link to their software removal application. You will have to download it and install it on your pc, but you can check it with your own anti-virus application before you run it. The application I was given is called: MCPR.exe.
I had to run MCPR.exe twice as the first attempt was not successful:
After the first, unsuccessful attempt, I was told to restart my pc and then run MCPR.exe again. I did, and finally managed to get rid of Truekey completely, but I wasted a lot of time doing it.
To say that I’m angry is an understatement. Apparently there is an opt-out screen on which you can uncheck both McAfee and Truekey, BUT that opt out screen doesn’t always display. I know, because I found a lot of other angry people who could not opt out either. You’d think a company as large as Adobe could get something like that right, wouldn’t you?
Apparently not. And then, to add insult to injury, my research revealed that I didn’t need Flash in the first place! The only site I use regularly that did use Flash, once upon a time, is Youtube, and it doesn’t use Flash any more. There may be certain games that still require Flash, but the whole industry is moving away from it because of the constant security issues. That in itself should be a red flag.
So, my advice is to stay away from Adobe products like Flash unless you absolutely have to have them. And if you do download one of Adobe’s products, and become the victim of an unwanted application installation, don’t just shrug it away. User apathy is one reason these companies get away with behaviour that is one, small step away from malware.
Right, I feel a bit better now. Time to go make the Offspring’s birthday cake.