Every camel has a straw that breaks its back, and I’ve just had mine! It’s a small straw, but as with the camel, it’s the last in a long line. In fact, the line stretches all the way back to the beginning of the pandemic when the Offspring and I first started to self-isolate.
But first, for non-Australians, who or what is Coles?
Coles is one of the two major supermarket chains in Australia. The other one is Woolworths. When the pandemic struck, Woolworths was the first to provide online shopping. Coles scrambled to follow, but their service has never been quite as good. What Coles do offer is $2 home delivery at certain times of the day. As I’m on a fixed income [pension], cheap delivery is a huge selling point. But no more.
I am not going to be using Coles’ online shopping any more because I have NEVER had a delivery that was exactly what I ordered. Most of the time I shrug it off because the substitute item[s] is ‘close enough’. The substitution for this last order though, makes no sense.
This is what I ordered:
Click on the image to make it bigger.
Essentially, I ordered two different kinds of chilled cat food. Chilled cat food is fresh meat. One sort wasn’t supplied at all. For the second one – circled in red – the ‘Picker’ substituted ‘wet cat food’ – i.e. tinned cat food.
The wet cat food looks like this:
I never order that stuff because Golli won’t eat it, which makes the substitution doubly annoying because Golli isn’t eating much of anything at the moment, but he does seem to like the ones that weren’t ‘available’.
Knowing how many types of chilled cat food [fresh meat] there are to choose from, I logged in to the Coles website and went to the chilled cat food section, to see if everything was ‘out of stock’. This is what I found [about half an hour ago]:
As you can see, there are TEN kinds of chilled cat meat and only one of them is out of stock [the purple one bottom right]. Curiously, the cat food I ordered is still showing as available.
So this is my question: even if my chosen cat food were out of stock, why not substitute it with some other chilled cat meat? Why select something completely different?
I rang Coles and asked that very question but did not get any kind of an answer. The only thing the customer service person could offer was a refund. But to get the refund I have to send the unwanted cat food back with the driver. And that means:
- sitting by the front door between 11 and 12 so I can catch the driver when he arrives, [contactless delivery]
- masking up
- putting on gloves
- going through each bag
- finding the cat food and explaining that he’s to take it back
And no, I’m not exaggerating. Being in protective self-isolation means we wash or ‘air’ [leave outside for 3 days] everything we buy before we bring it inside the house. So for me to go out and return the offending cat food is a big deal, but I can’t afford to waste $5 on something I’ll just throw away.
A $2 delivery fee is simply not worth this much angst. Just not good enough Coles. Not. Good. Enough.