Derila Pillows – faulty merchant interface? or a deliberate scam?

I haven’t been sleeping well for a while now – neck problems – so this morning I bit the bullet and went looking for a better pillow. I found glowing testimonials for a new kind of pillow – the Derila. When I checked the price it seemed reasonable, so I started the process of buying one…ONE.

By the time I reached the bit at the end where you have to confirm your order, I noticed that I’d been charged for 4 pillows, not one. I tried to fix the quantity but the website wouldn’t let me. So I regretfully decided I’d live without and did NOT press that last, all important button.

Imagine my horror when I checked my online banking and discovered that the website had taken my money anyway. I am now $152.00 poorer. On an age pension that is a lot.

This is the email I sent to Derila:

I did not CONFIRM payment on any ‘order’ so charging my bank for $152.00 is a fraudulent transaction.

Either the whole Derila website is a scam or there is something very wrong with your merchant interface.


1. Because I only ordered 1 pillow and was charged for 4.

2. There was no way to change the quantity so I decided not to go ahead. That should have stopped the transaction but…

3. When I checked my online banking a few minutes later, I was horrified to see that I had been charged $152.00, for Derila Pillows I had not ordered.

Next, I rang my bank and asked for a stop payment, but apparently the payment had already gone through at my end. I was told that I had to wait for the payment to go through at the merchant end before the bank could begin the process of claiming a refund on my behalf.

To add insult to injury, the bank also said I would need a new card to be sure I wasn’t scammed again. Now I have to wait 5 – 10 business days to get a new card. I am furious.

I intend to post the contents of this email onto my blog. It should be live by 2:00 pm. In that blog post I will tell my readers that I will update them on the result.

If I do not get a refund, I will do two things:

1. I will post a second article updating my readers about what happened to me and asking them to reblog the info. so that no one else ends up getting scammed.

2. Next, I will contact SCAM Watch and report the website for fraudulent activity. With any luck, will be forced to shut down.

This is what I will do. What will Derila do?

As per that email, 2pm has come and gone so I’m posting this. Also as per the email, I will update you all on what happens next. I hope it’s a refund, but I’m not holding my breath.

Apologies for the angry post, but to be conned like this, when I’m so damn careful, is beyond infuriating.


About acflory

I am the kind of person who always has to know why things are the way they are so my interests range from genetics and biology to politics and what makes people tick. For fun I play online mmorpgs, read, listen to a music, dance when I get the chance and landscape my rather large block. Work is writing. When a story I am working on is going well I'm on cloud nine. On bad days I go out and dig big holes... View all posts by acflory

45 responses to “Derila Pillows – faulty merchant interface? or a deliberate scam?

  • Sandy

    I too, ordered 1 Pillow and was instantly charged for 4. I called the ‘customer service’ # immediately and was told the order had already gone to shipping and there was nothing they could do. After many emails to Derila, I am no further ahead. I did call Visa and disputed the charge. In the meantime a very heavy parcel arrived at the apartment when I wasn’t at home. I have not opened the package and took it to the post office to find out the return cost. $75.00!! I’m so annoyed at myself and that company for getting caught up in the racket. (plus, they have a restocking fee!) Will deal with this issue morning as the return form is only available for 7 days!

    Liked by 1 person

    • acflory

      Oh Sandy, I’m so sorry. I threatened them with exposure on my blog. I don’t know if that worked or I just got lucky but I got my money back and NO pillows. Keep at it. If you know any lawyers who don’t charge like a wounded bull, get them to send a ‘letter of demand’. That might help. But do NOT give up. 😦


  • Widdershins

    Gadzooks, that’s appalling! 😦 … heard anything from them yet?

    Liked by 1 person

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