I don’t use IA – ‘Intelligent Assistants’ – but I have seen a friend struggle with Siri, so I’m not convinced even the Q&A part of IA is quite as advanced as the author of this article would like to think. My own struggles with the mindless ‘assistants’ gatekeeping so many corporate phone numbers probably doesn’t endear me to IA either. Nevertheless, I can see the technology becoming ubiquitous, eventually. At the moment though, it seems to me to be more of a toy than a tool. Does anyone else have more relevant experience with IAs?
Ever since Apple’s Siri heralded the age of intelligent assistants (IAs) four years ago — followed by Microsoft, Google, Microsoft, and Facebook — pundits have complained that intelligent assistant technology isn’t living up to its promise.