No, this is not a scam by Apple, it’s a scam pretending to be Apple. And, apart from a few small giveaways, it could almost be genuine :
The email came to the correct email address, but as you can see, ‘they’ didn’t know my real name so the message is just addressed to ‘Dear Customer’. That’s dead giveaway no. 1.
The grammar and spelling isn’t quite right. ‘…from the iTunes Store on a Apple Iphone…’ Dead giveaway no. 2. Apple can’t afford to make errors like these in official correspondence.
The trickiest clue, however, is in the URL [internet address] provided as the link.
The real URL for Apple support is :
https://http://www.apple.com/au/support/itunes/contact/ [the orange colour is for emphasis only].
The bogus URL is :
[Note: To ensure that no one accidentally clicks on that URL, I took a ‘picture’ of it instead of typing it in. Pictures contain no clickable information.]
It you look at the two addresses you can see obvious differences. Unfortunately, first impressions are quite powerful and even I had to check that URL by going to the official Apple website.
Another tricky thing about that bogus URL is that it does not mention having to sign in to anything, which is normally another dead giveaway. However, clicking on the URL could do 1 of 2 things :
1. it could take you to an Apple lookalike site where you are asked to enter login details, or
2. it could take you to a site that will load malware [or worse] onto your computer.
So quite a clever scam. If anyone knows more about it I’d love to hear in comments.
cheers
Meeks
April 9th, 2015 at 4:42 am
We have to be so careful ALL the time!
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April 9th, 2015 at 8:24 am
Yeah, it’s getting harder and harder to pick the scams.
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April 8th, 2015 at 9:48 pm
The best way for that kind of things is to manually open a browser and then go to the real URL by yourself. Then click on the “support” link there. That way you’ll know for sure. If there is nothing like that there, then the thing is fake.
Plus, the latest account actions/account history, wouldn’t be in a generic support link, but to your own account page.
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April 9th, 2015 at 8:25 am
Exactly! We can pay a high price for the convenience of an in-email link. Which reminds me, haven’t told the Daughter about this. Gah…. 😦
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April 8th, 2015 at 3:29 pm
Excellent spotting! It’s good they helpfully have little giveaways of lack of authenticity but for the unwary, inexperienced or busy it could be a very different case.
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April 8th, 2015 at 8:30 pm
Unfortunately yes. 😦 I don’t much care for my iTunes account but if I did, such a message could fluster me enough to clink the link just to find out what it’s all about.
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April 8th, 2015 at 3:00 pm
A very timely warning Meeks, I would have had to look twice at this one..
It’s not getting any easier is it?
xxx Huge Hugs xxx
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April 8th, 2015 at 8:31 pm
No, this one worried me too. Even after starting the post I had this niggling little doubt. That was why I googled Apple support – to be 100% sure.
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April 8th, 2015 at 12:22 pm
They are geting more clever all the time, bastiches!
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April 8th, 2015 at 8:34 pm
-giggles- Yvonne! Psst… what does it mean?
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April 8th, 2015 at 11:57 am
Oh wow, that one would be easy to fall for. Thanks for the heads up. I’m going to warn my hubs and kids about this one.
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April 8th, 2015 at 12:08 pm
Welcome, Carrie. They’re getting scarier.
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