I recently wrote a post about a smartphone app called ‘EmergencyAus’. It was not a happy post because I was not getting all the available notifications about potential bushfires in my area.
[Note: one of the things I’ve always hated about summer/fire season in Warrandyte is the fear of not knowing when a fire is nearby. By the time ABC radio 774 broadcasts a warning, you’re already on the back foot. What the EmergencyAus app does is send SMS warnings to your smartphone whenever a fire starts anywhere in your ‘watch zone’, i.e. 5 km around my home. But in order to relax a bit, you have to trust that the alerts will get through to you.]
As well as ranting here, on my blog, I also sent off an email to the EmergencyAus tech support people.To be honest I did not expect tech support to do much – email support is very hard at the best of times.
Imagine my surprise, and delight, when I discovered that EmergencyAus tech support really do provide support. Not only did they finally sort out my problems, but they stuck with me through 28, yes TWENTY-EIGHT emails [I know because I just counted them]. That …is patience with a capital ‘P’!
With another hot day coming up, I’d like to say thank you to EmergencyAus for helping me get my peace of mind back. Thanks guys. 😀
Oh, and in case you’re wondering, the problem seems to be an older version of Android teamed with Google apps that haven’t been updated since the year dot.