EmergencyAus – great tech support!

I recently wrote a post about a smartphone app called ‘EmergencyAus’. It was not a happy post because I was not getting all the available notifications about potential bushfires in my area.

[Note: one of the things I’ve always hated about summer/fire season in Warrandyte is the fear of not knowing when a fire is nearby. By the time ABC radio 774 broadcasts a warning, you’re already on the back foot. What the EmergencyAus app does is send SMS warnings to your smartphone whenever a fire starts anywhere in your ‘watch zone’, i.e. 5 km around my home. But in order to relax a bit, you have to trust that the alerts will get through to you.]

As well as ranting here, on my blog, I also sent off an email to the EmergencyAus tech support people.To be honest I did not expect tech support to do much – email support is very hard at the best of times.

Imagine my surprise, and delight, when I discovered that EmergencyAus tech support really do provide support. Not only did they finally sort out my problems, but they stuck with me through 28, yes TWENTY-EIGHT emails [I know because I just counted them]. That …is patience with a capital ‘P’!

With another hot day coming up, I’d like to say thank you to EmergencyAus for helping me get my peace of mind back. Thanks guys. πŸ˜€

Oh, and in case you’re wondering, the problem seems to be an older version of Android teamed with Google apps that haven’t been updated since the year dot.

cheers

Meeks

 

Advertisements

About acflory

I am the kind of person who always has to know why things are the way they are so my interests range from genetics and biology to politics and what makes people tick. For fun I play online mmorpgs, read, listen to a music, dance when I get the chance and landscape my rather large block. Work is writing. When a story I am working on is going well I'm on cloud nine. On bad days I go out and dig big holes... View all posts by acflory

16 responses to “EmergencyAus – great tech support!

Don't be shy!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: